If you are a student enrolled in either a Vocational Education and Training (VET) course under a nationally recognised training program or tertiary course in South Australia, the Office of the Training Advocate can assist you with any question or concern you may have.

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The Office of the Training Advocate can also provide information or advice to you if you are interested in participating in training or seeking general information about training in South Australia. 

We are also able to refer you to the most appropriate authority to deal with any questions or issues you might have.

The Training Advocate can help you deal with any questions or concerns you may have such as:

  • study arrangements
  • the content or quality of your course or program of study
  • understanding your rights 
  • disputes regarding course fees
  • accessing a training provider’s internal complaints handling process 
  • information and advice if your training provider ceases to operate 
  • access to other complaints handling authorities

Advocacy

The Office of the Training Advocate provides an advocacy service.  As such we can speak for you or negotiate on your behalf in addressing any training related problem or dispute which you may have. However, the Office of the Training Advocate does not have the authority to change or overturn academic decisions made by your training provider. 
For an overview of the Training Advocate’s process for assisting clients, please view our Flow Chart Example – Client Consultation Process. Flow Chart Example – Client Consultation Process (PDF)

For more information about the Office of the Training Advocate see the Charter of Functions and the Administrative Guidelines.

Charter of Functions (PDF)Training Advocate Administrative Guidelines (PDF)

For information about the South Australian training system you can visit WorkReady at www.skills.sa.gov.au

Frequently Asked QuestionsContact the Training Advocate

Photo of the entrance to the OTA Grenfell Street office

The Office of the Training Advocate

131 Grenfell St, level 5.
Corner of Grenfell Street and Hyde Street Adelaide

Office hours:
Monday to Friday
9.00 am – 5.00 pm

Contact us
Phone: 1800 006 488
Fax: 8226 4278
trainingadvocate@sa.gov.au
Post: GPO Box 320
Adelaide SA 5001

Outside Australia call:
+ 61 + 8 + 8226 4242

Did you know?

In 2011 the Office of the Training Advocate assisted 229 domestic students with enquiries or complaints about the training system in South Australia.